What is the Voice Response System (VRS)?
The VRS is an automated system that asks questions and allows you to enter responses. You can use the VRS to file your weekly claims.
Is there any difference between filing a claim online or filing a claim at a Virginia Works Office?
There is no difference.
Can I still receive benefits if I quit my job or was fired?
If you or your employer reports that your separation from employment was due to quitting, resigning, or being fired, you and your employer will be
What happens if I am not able to or available for work?
All claimants are required to be able to and available for work to be eligible for benefits.
What do I do if I return to full-time work?
You must report your return to work when you file your weekly request for payment of benefits for the week in which you returned to work.
What if I receive a pension, retirement, social security, etc.
Social Security benefits will not reduce your unemployment insurance benefits.
What if I make a false statement on my claim? What if I make a mistake?
If you make a mistake when filing your weekly claim for benefits, call the Customer Contact Center at (866) 832-2363
What if I work in Virginia but live outside Virginia? Am I required to come to Virginia to register with the VEC?
No. You are required to register for job services with the workforce registration process for the state you live in.
What if I have a complaint that is not based on discrimination?
If you have a complaint about the service you receive which cannot be resolved at the time of service, you may contact the Customer Contact Center
What if I believe I have been discriminated against?
The VEC is prohibited from discriminating on the ground of race, color, religion, sex, national origin, age, disability, political affiliation or b
