Who is a party to an appeal?
/FAQs/appeals-process/who-party-appealThe party who can appeal is the claimant, the claimant's last liable employer, and/or a subsequent employer(s) the claimant worked for before filing the claim.
We won our appeal. When will we get a credit?
/FAQs/employer/we-won-our-appeal-when-will-we-get-creditIf your appeal is successful and the claimant is disqualified from receiving benefits, you will get a credit once the overpayment is repaid by the claimant — or waived if they qualify for a waiver. The VEC works to collect overpayments, and any…
Should I continue to file my weekly claims while waiting for a decision or appeals hearing?
/FAQs/unemployment/should-i-continue-file-my-weekly-claims-while-waiting-decision-or-appeals-hearingYes. If benefits are awarded following the decision or hearing, all weeks claimed will be paid if weekly eligibility requirements have been met. If you do not claim weekly benefits pending the outcome of the decision or hearing, you may lose…
How do I register my phone number for a First Level Appeals hearing?
/FAQs/appeals-process/how-do-i-register-my-phone-number-first-level-appeals-hearingYou must register your phone number by 12:00 p.m. Eastern Standard Time on the business day prior to your hearing. You can do this in one of two ways:Call the number provided in your hearing notice.Register online at https://va3.…
What if I’m held ineligible for benefits?
/FAQs/unemployment/what-if-im-held-ineligible-benefitsIf you are held ineligible for benefits, you will receive a Notice of Deputy’s Determination explaining why. If you disagree with the determination, you must file your appeal by the date shown on the notice. Refer to the section Appeals FAQs for…
What if I make a false statement on my claim? What if I make a mistake?
/FAQs/unemployment/what-if-i-make-false-statement-my-claim-what-if-i-make-mistakeIf you make a mistake when filing your weekly claim for benefits, call the Customer Contact Center at (866) 832-2363 as soon as possible.If you knowingly make a false statement or misrepresentation, or have knowingly failed to disclose a material…
What happens if I refuse a job offer?
/FAQs/unemployment/what-happens-if-i-refuse-job-offerYou must visit the employer to which you are referred. If you refuse a job offer, you will be contacted by the VEC to provide additional information. A Deputy will then determine if the work offered was suitable, or if you had good cause for…
How do I provide a fact-finding statement regarding an eligibility issue on my claim?
/FAQs/unemployment/how-do-i-provide-fact-finding-statement-regarding-eligibility-issue-my-claimIf you have an issue on your claim that requires fact-finding, log into Customer Self Service provide answers to the required questions, which are crucial for evaluating your eligibility for benefits. If you fail to provide a statement through…
How do I get a transcript?
/FAQs/appeals-process/how-do-i-get-transcriptTranscripts are available under limited circumstances. Each request will be reviewed on a case-by-case basis. If you need a transcript, you must submit a written request in a timely manner. Transcript requests may be submitted via fax or mail to the…
Application Process for Overpayment Waiver
/application-process-overpayment-waiverOverviewDuring the 2021 legislative session the General Assembly amended Virginia’s unemployment compensation law to permit the VEC to waive the requirement that an overpayment be repaid if certain conditions were met. Those conditions are (i) the…
