How do I provide a fact-finding statement regarding an eligibility issue on my claim?
If you have an issue on your claim that requires fact-finding, log into Customer Self Service provide answers to the required questions, which are crucial for evaluating your eligibility for benefits. If you fail to provide a statement through Customer Self Service , you will receive a fact-finding questionnaire in the mail. You must complete and return the fact-finding statements by the deadline indicated on the form.
We strive to make our decision within 21 days from the date the issue was first detected.
