Unemployment Insurance

View the latest changes to the benefits application process along with VEC office closings, FAQ's, pertinent news releases and links to other helpful sites on our COVID-19 Resources page.


Online Claims

File a New Claim for UI Benefits Online

Telephone Claims

Call volume in our contact centers is exceedingly high. You may experience difficulty getting through and wait times will be exceptionally long. If you are filing an initial claim for unemployment insurance benefits, please do so by using the Online Claims section above.

Weekly continued claims can also be filed online or by using the automated phone system at 1-800-897-5630.

File a New Claim for UI Benefits by Telephone:
Available 8:15am to 4:30pm, Monday - Friday, (closed Sunday and state holidays).

Continuing Claims

It is your responsibility to file your weekly continued claim on time, each week, while you are receiving benefits.

Contact Information Changes

If your contact information changes at any time, it is your responsibility to notify us immediately at: 1-866-832-2363 or complete the name/address change form: Instructions | Form.

TTY Callers

For TTY Callers: Virginia Relay, Call 711 or 800-828-1120

Virginia Relay enables people who are deaf, hard of hearing, deaf/blind, or speech disabled to communicate by TTY (text telephone).

Below are links to downloadable/printable documents that you may need to expedite your claim for Unemployment Insurance (UI).

General Information

Dealing with the Loss of a Job

Unemployment Insurance


Special Circumstance Information and Forms

These forms are to be used only after being directed to do so by a VEC representative.