View the latest changes to the benefits application process along with VEC office closings, FAQ's, pertinent news releases and links to other helpful sites on our COVID-19 Resources page
File a New Claim for UI Benefits Online
Call volume in our contact centers is exceedingly high. You may experience difficulty getting through and wait times will be exceptionally long. If you are filing an initial claim for unemployment insurance benefits, please do so by using the Online Claims section above.
Weekly continued claims can also be filed online or by using the automated phone system at 1-800-897-5630.
File a New Claim for UI Benefits by Telephone:
Available 8:15am to 4:30pm, Monday - Friday, and Saturday between 9am and 1pm (closed Sunday and state holidays).
It is your responsibility to file your weekly continued claim on time, each week, while you are receiving benefits.
- File Your Weekly Continued Claim by Internet
- File Your Weekly Continued Claim by Telephone: 1-800-897-5630
Contact Information Changes
For TTY Callers: Virginia Relay, Call 711 or 800-828-1120
Virginia Relay enables people who are deaf, hard of hearing, deaf/blind, or speech disabled to communicate by TTY (text telephone).
Below are links to downloadable/printable documents that you may need to expedite your claim for Unemployment Insurance (UI).
Dealing with the Loss of a Job
- The UI Claims Process
- My UI Benefit Rights and Responsibilities
- My UI Claimant Handbook
- UI Frequently Asked Questions
- Instructions for Claiming Partial Benefits
- Out-of-State Claims
Special Circumstance Information and Forms
These forms are to be used only after being directed to do so by a VEC representative.
- VEC B-14 - Physician's Certificate of Health/Request for Medical Information
To be used when your medical condition was a factor in your separation from your employer.
- VEC B-14A - Medical Professional Certificate of Health
To be used when your medical condition affects your weekly availability for work while receiving Unemployment Insurance benefits.
- Claim Cancellation Form
To be used to cancel your claim if only Virginia wages were included.
- Combined Wage Claim Cancellation Form
To be used to cancel your claim if wages from multiple states were included.