Step-by-step instructions for Filing an Unemployment Insurance (Unemployment Benefits) Application

The Virginia Employment Commission's Customer Self-Service (CSS) online portal is available for filing initial claims, reactivating existing claims, and filing weekly claims for unemployment benefits.  If you are unable to use the online services, you can file a claim by calling 1-866-832-2363 (Monday through Friday from 8:00am to 4:30pm).

Note:  In order to continue to make improvements for our customers, the VEC has scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9 a.m. to noon when customers are not able to access self-service platforms.  The end times are approximate.