State Monitor Advocate

Any complaints relating to the provision of services to job seekers or employers should be sent to the State Monitor Advocate, Michelle Castellow Abraham, at the Virginia Employment Commission’s Central Office, 6606 West Broad Street – 5th floor, Richmond, VA 23230, or by calling (804) 786-6094 or email carolyn.abraham@vec.virginia.gov.

Any complaints regarding unemployment insurance should be sent to the following:

Virginia Employment Commission
Customer Relations Unit Room 100
P.O. Box 26441
Richmond, VA 23261-6441
(804) 786-4318
(Available 8:15am to 4:30pm, Monday - Friday and 9am to 1pm Saturday. Closed Sunday and state holidays.)
Hearing impaired persons may call 711.


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