Onsite Job Fair - Customer Service Agents

You are formally invited to attend our 2-day onsite Job Fair. We are hiring over 40 agents to join our team in Richmond. Onsite interviews will take place with our Recruiting team. This is your opportunity to start a great career with Concentrix.

Resume Required for Participation*
OnSite Interviews - Please Dress Business Professional*

Show up onsite with your resume.

Please note a drug screen test will be administered upon arrival.

Know a friend looking for work? Invite them along too.Handle customer service inquiries from members, providers, physicians, pharmacists and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.


  • Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
  • Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
  • Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
  • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines.
  • Other duties as needed.


  • High School Diploma/GED is a must
  • Requires 1 year call center experience or a minimum of 2 years’ customer service experience in a non-call center environment
  • General knowledge of windows-based applications and web technology
  • Excellent verbal and written English communication skills
  • Must be able to pass the required drug screening and background check

Concentrix is an Equal Opportunity, Affirmative Action Employer We thank all applicants however, only those under consideration will be notified.

Website: http://jobs.concentrix.com/ShowJob/Id/1118607/RICHMOND-Customer-Service/

Friday, November 10, 2017 -
9:00am to 2:00pm

Concentrix Richmond
1405 Cummings Drive, 2nd Floor
Richmond, VA

Type of Event: 
Public Employer Job Fair

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